Category Archives: First Great Western

Two FGW trains on time in one day proves a one-off

It was (lack of) service as usual on First Great Western on the day after an unprecedented piece of good time-keeping. If FGW paid as much attention to providing a service as they do protecting their revenue, we might be … Continue reading

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All announcements and no information at FGW

It would be useful (for the passengers at least) if the people who run First Great Western stations were to spend some time standing around on platforms, like the rest of us have to, totting up the ratio between the … Continue reading

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Alienation in my own land

The state of the nation was neatly summed up between trains at Reading station one day last week. For the second time that week I had bounded out of a west-bound train and dashed across to Platform 8 in time … Continue reading

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Meet the Managers at First Great Western

My fury at First Great Western’s inability even to be honest (one does not expect competence) as I eventually pulled out of Oxford Station on Tuesday (see Incompetence or Dishonesty at FGW) made me determined to take up their invitation … Continue reading

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Incompetence or dishonesty at FGW – both probably

The fare for my occasional journeys to London has risen by nearly 10% since 1 January. The quality of the service seems to have decreased by about the same. Just like last year then. The ticket windows at Oxford station … Continue reading

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A journey by train from Oxford to London

An evening trip to London by train illustrates how the “customers” are let down by those who provide their “services”. It affects life more than New Labour corruption. The extent to which we are serfs to the so-called service providers … Continue reading

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Sorry position closed at First Great Western

By mid-evening, most of the ticket windows at Paddington have blinds pulled down with the legend “Sorry Position closed”. It is good to see that FGW have a “sorry position”, even if it is closed. They do, of course, hold … Continue reading

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